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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aaron Reynolds

October 8, 2026

5  out of  5
rating by Aaron Reynolds
"Macy is awesome! Quick and competent when assisting her insureds and a pleasure to work with. Highly recommend!"
We responded:
"Thank you for the 5-star review! We’re blessed to have Macy on our team, and it’s great to hear that her responsiveness and dedication are making a difference. We really appreciate you taking the time to recognize her and recommend our agency!"
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Ann Bogenschutz

October 6, 2026

5  out of  5
rating by Ann Bogenschutz
"Rob offers great services and is very easy to work with."
We responded:
"Ann, I really appreciate you taking the time to leave this thoughtful review! It's great to hear that you found our services easy to work with, I always aim to make things simple and stress-free. If you ever need anything else or have questions, don't hesitate to reach out. Thanks for being part of our State Farm family!"
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Austin Budreau

October 6, 2026

5  out of  5
rating by Austin Budreau
"Rob Eicher in Fort Wayne is a great agent with a great team in place to sell and service your State Farm Insurance needs! Very knowledgeable and helpful."
We responded:
"Austin, I really appreciate you taking the time to share your feedback about our team! We're always here to answer your questions and make sure your coverage fits what you need. It's great to know you felt well taken care of. Thanks for choosing us for your insurance!"
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Laurel Nelson

September 30, 2026

5  out of  5
rating by Laurel Nelson
"I had a great experience with Rob Eicher State Farm! Max Nelson was the person who helped me, and he made the entire process easy and straightforward. He was friendly, knowledgeable, and took the time to answer my questions and make sure I understood everything. I really appreciated the excellent customer service and would definitely recommend Max and the team at Rob Eicher State Farm!"
We responded:
"Thanks for providing that feedback and 5-Star review Laurel! We are blessed to have Max on our team, and I'm thrilled to hear he delivered the standard of customer service you deserve! "
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Tara McClure Schrock

September 30, 2026

5  out of  5
rating by Tara McClure Schrock
"Fantastic service from Rob Eicher at State Farm! Thoroughly answered all of our questions."
We responded:
"Thanks for the 5-Star review Tara! It's been an honor to serve your family! "
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Donovan Coley

September 28, 2026

5  out of  5
rating by Donovan Coley
"Rob’s practice and office demonstrate the highest level of servant leadership. I found him to be a great listener, a trustworthy agent who does the research, gives you the heartfelt truth, and provides the solution that is contextually right for you. I loved and appreciated that. 5-star person, office, and TEAM!"
We responded:
"Thanks for the 5-star review Donovan. It means the world to me and my team! "
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Martin Piekarski

September 25, 2026

5  out of  5
rating by Martin Piekarski
"I have done business with these agents off and on for decades. They have always been responsive to my questions and requests. If I have left on occasion, it has been due to State Farm's pricing policies."
We responded:
"Thank you so much for the review Marty - we really appreciate it! Our goal is to delight and deliver for you and if we ever fall short of excellence, please let us know. "
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Valerie Malcolm

September 23, 2026

5  out of  5
rating by Valerie Malcolm
"Rob and his team truly care about their clients and giving great, personal customer service."
We responded:
"Thanks for the 5-Star review Valerie - we appreciate you! "
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Liam

September 20, 2026

5  out of  5
rating by Liam
"Amazing"
We responded:
"Thanks so much for the great review Liam - I really appreciate it! "
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Ronaldo Seranllari

September 18, 2026

5  out of  5
rating by Ronaldo Seranllari
"Max Nelson from this office is great to work with!"
We responded:
"We really appreciate you giving a shoutout to Max, Ronaldo! We're lucky to have him on our team, and it's awesome to hear he made a great impression. If there's ever anything else we can do for you, just let us know. Thanks for being part of our State Farm family!"
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Jeff Hammond

September 11, 2026

5  out of  5
rating by Jeff Hammond
"I highly recommend Rob Eicher's State Farm. If you have the opportunity to work with Tonya, she really is the best customer service person I've worked with in a long time. She made everything so easy moving here from another state. Thank you!"
We responded:
"Jeff, we’re really glad to hear that Tonya made your move smoother and that you had such a great experience with our team here at the office. We know relocating can be stressful, so it means a lot to us that she was able to help you get settled in. Welcome to the neighborhood!"
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Isaiah

September 10, 2026

5  out of  5
rating by Isaiah
"10/10 review for Macy. Excellent phone voice, personality, and problem solving 👍👍"
We responded:
"Thanks for taking time to provide that awesome feedback, Isaiah. We are blessed to have Macy on the team, and I'm thrilled she was able to deliver for you! "
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Dennis Felver

September 8, 2026

5  out of  5
rating by Dennis Felver
"Had emails from StateFarm. I asked if they were valid and they were. It was explained to me what the options. The explanation was quick and concise."
We responded:
"Thank for the great review Dennis. I appreciate you taking the time to give us feedback. If you have any additional questions, please don't hesitate to reach out! "
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Jeanne Zehr

September 3, 2026

5  out of  5
rating by Jeanne Zehr
"Rob Eicher and his State Farm team just blew the competitor out the the water. I had a quote for professional liability insurance and HURRAY, Rob's quote was a third of the cost compared to the other quote I received. Thank you!"
We responded:
"Thanks so much for the great review Jeanne - I'm excited we were able to help move your business forward! "
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Billy Little

August 29, 2026

5  out of  5
rating by Billy Little
"Rob and his team have been the BEST insurance team I have worked with in 30 years. Besides being very friendly, they are professional, and take the time to help us find the least expensive options that meet our needs. They reply quickly to phone calls, texts, or emails, make me and my family feel we are their most valuable clients. Honest, knowledgeable, hard-working, caring; I couldn’t ask for more from my insurance agent!"
We responded:
"Billy, reading your review truly made our day! We work hard to offer the kind of service you described, and it means a lot to hear you and your family feel cared for and valued. We’re grateful for your trust and loyalty all these years and look forward to being here for you whenever you need us."
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Craig Peterson

August 28, 2026

5  out of  5
rating by Craig Peterson
"The whole process went well."
We responded:
"Hi Craig, I’m glad to hear everything went smoothly for you. It’s always our goal to make things as easy as possible, and I appreciate you taking the time to let us know how we did. Thanks for choosing us for your insurance needs!"
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Jim E Johnson

August 27, 2026

5  out of  5
rating by Jim E Johnson
"Rob is a great listener. He asks great questions. He follows up and communicates clearly."
We responded:
"Jim, I really appreciate you taking the time to leave this feedback. Hearing that you value my approach means a lot, and it's always my goal to make sure you're comfortable and have all the info you need. Thanks for trusting our office!"
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sandra keller

August 26, 2026

5  out of  5
rating by sandra keller
"5 star! I can't recommend Rob Eicher highly enough! From the very beginning, he was incredibly responsive, quick to follow up, and always available to answer my questions. He took the time to clearly explain my options, ensuring I fully understood everything before making decisions.

What impressed me most was that he genuinely had my best interests in mind. Rather than simply selling a policy, he helped me find the coverage that best fit my needs while identifying opportunities to save money. In fact, his guidance ended up saving me several hundred dollars on both home and auto, without sacrificing the protection I needed. In fact, I received additional protection at less cost!

If you're looking for an agent who is knowledgeable, trustworthy, attentive, and committed to providing outstanding service, I would highly recommend Rob Eicher!"
We responded:
"Sandra - thank you for taking the time to give such a glowing review. It's an honor to serve your family and I look forward to working with you in the years to come! "
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Angeline Tulk

August 21, 2026

5  out of  5
rating by Angeline Tulk
"There was a representative that was with my mother when she had insurance through State farm and even though all employees go over and beyond to help people where they need helped out the most, my mom's representative was so good to her and so helpful my mom would mention her at home and in conversation with others about how kind and concerned she was about my mom's well-being at home 🥲My mom has since passed recently but that woman's kindness towards my mother will be forever appreciated. I wish I remembered who it was but anyway I just wanted to share that!"
We responded:
"Thank you so much for letting us know Angeline. I'm sorry about your mom's passing, and I'm thankful we were able to serve her and bless her while she was with us. I wish you all the best and hope you have the same type of insurance experience your mother received! "
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The Hoosiers

August 20, 2026

5  out of  5
rating by The Hoosiers
"Very helpful agent, patiently answered my questions and provided good advice."
We responded:
"Thank you for the 5-star review! Your questions have been fantastic and we look forward to working with your family in the years ahead! "
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Zach Groth

August 19, 2026

5  out of  5
rating by Zach Groth
"Rob Eicher is a great guy who clearly cares a lot about the people he works with. If you ask him to share his story, you'll understand how important this work is to him and his family."
We responded:
"Thank you for taking the time to give us a review Zach! Our team loves serving great families like yours! If there's anything we can do for you in the future, please don't hesitate to ask. "
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Addisen Prater

August 17, 2026

5  out of  5
rating by Addisen Prater
"Maximus was absolutely amazing to work with! He was professional, knowledgeable, patient, and took the time to explain all of my insurance options clearly. He made the entire process easy and stress-free, and I truly felt like he had my best interests in mind. If you’re looking for a reliable and helpful State Farm insurance agent, I highly recommend Maximus. Definitely a five-star experience!"
We responded:
"Thanks for taking the time to give us a 5-star review Addisen - it means the world to our team - and especially Maximus! We are blessed to have him on our team. Please don't hesitate to reach out if you have any questions or we can assist you in any way. "
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Kristen Ginder

August 14, 2026

5  out of  5
rating by Kristen Ginder
"I've had a great experience working with Rob at State Farm. They are knowledgeable, responsive, and genuinely care about helping their clients find the right coverage. Any questions I've had have been answered quickly and clearly. Highly recommend if you're looking for an insurance agent who puts customer service first!"
We responded:
"Thank you so much Kristen - it's an honor to serve your awesome family! "
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MARI NELSON

August 5, 2026

5  out of  5
rating by MARI NELSON
"Maximus was the best insurance agent I have ever worked with! He was so patient and willing to answer my questions. I appreciated being treated like a person and not just a policy. It is a relief to know that if anything happens, I have a trusted professional in my corner. If you want an agent who genuinely cares and goes above and beyond, Maximus at Rob Eicher State Farm will help you."
We responded:
"Mari, it’s awesome to hear how much you appreciated working with Maximus! We always strive to give every customer personal attention, so I’m glad he could make things clear and easy for you. Your trust means a lot to our whole team and we're always here whenever you need us. Thanks for choosing us and taking the time to share your experience!"
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Kimball Farmer

August 5, 2026

5  out of  5
rating by Kimball Farmer
"Great service. They handle all of my investments."
We responded:
"Thanks for taking the time to give us a review - it means so much! "