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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mia Reinhardt

May 19, 2026

5  out of  5
rating by Mia Reinhardt
"Tonya was a great help and was very kind to talk to. I was confused for a bit about the website, but she ended up calling and talking me through the insurance. Seems like they truly care about customer service and getting us the best value, not just trying to sell the most. Very satisfied!"
We responded:
"Mia, I'm thrilled to hear about your positive experience with Tonya! She is fantastic at making sure our customers have everything they need, and it sounds like she hit the mark with you. We truly value customer service and aim to provide the best value possible, so it's great to know you felt that. Thanks for trusting our team with your insurance needs!"
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Ryan Clark

May 18, 2026

5  out of  5
rating by Ryan Clark
"Very helpful and personable staff!"
We responded:
"I really appreciate you taking the time to share your experience, Ryan! It's great to hear that our staff made a positive impression. Thanks for trusting us with your insurance needs!"
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Jason Stancil

May 13, 2026

5  out of  5
rating by Jason Stancil
"Best agent in the Fort Wayne area. Took the time to make sure my family and I were properly protected. 10/10 recommend Rob and his team!!"
We responded:
"I’m thrilled to hear you had such a positive experience with our team, Jason! It means a lot that you feel your family is well-protected. Thanks for trusting our office with your insurance needs!"
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Kathryn Eib

May 8, 2026

5  out of  5
rating by Kathryn Eib
"When we started with state farm 30 some years ago we had a great agent that was always available, he looked out for us and kept us informed of our coverage. he retired years ago; I am very happy that I have found the same quality of agent with Rob Eicher and his staff. In my short time with them the office staff has been wonderful, nice and professional. We ended up with from a bad experience with another agent. Rob definitely fits the quality of our old agent. He listened to us about what happened and what we were looking for in an agent. He is easy to talk to, very personable, professional. He has gone through our policies and offered suggestions. he researched for answers to some of our questions. He has been responsive with our calls and emails. I am thankful that we have found another Good Agent that is going to work for us and watch out for us. I highly recommend Rob and his staff for insurance needs."
We responded:
"I'm really glad to hear that you’ve had a positive experience with our team, Kathryn. It’s great to know that we’ve been able to match the level of service you had years ago. Listening and focusing on what you need is a big part of what we aim to do here. Thanks for choosing us for your insurance needs. Looking forward to continuing to work together!"
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Melanie Kennedy

May 8, 2026

5  out of  5
rating by Melanie Kennedy
"Rob is super helpful and is willing to explain things to me in a way i understand. He is always happy. Thanks Mr. Smiley 😃"
We responded:
"Thanks for the 5-star review Mel! It's an honor to serve your awesome family! "
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Ronald Seiler

May 5, 2026

5  out of  5
rating by Ronald Seiler
"Rob went the extra mile to meet my budget for my Auto and Homeowners insurance premiums."
We responded:
"I'm really glad to hear that we were able to find a solution that fits your budget, Michelle. It's always my goal to make sure my customers feel supported and get the coverage they need without breaking the bank. We appreciate your trust in us for your insurance needs!"
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Courier Printing

April 30, 2026

5  out of  5
rating by Courier Printing
"Rob has been a pleasure to work with and easy to talk to."
We responded:
"Thank you for taking the time to give us a 5-star review. You have also been wonderful to work with! "
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Maximus Nelson

April 28, 2026

5  out of  5
rating by Maximus Nelson
"Very caring and kind people"
We responded:
"Thanks for the kind words Max. We look forward to serving you in the years ahead!"
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Queen Boston

April 27, 2026

5  out of  5
rating by Queen Boston
"Very professional and they take the time to listen to all your questions and concerns. I find the staff to be very responsive and quick when you call. Any time I have called they are also very upbeat and positive and you truly feel like they care about you the way they treat you is like you're family. I highly recommend Rob and his staff. We have been with State Farm for over 23 years and he has by far been our best agent."
We responded:
"Thank you Darlene. I appreciate the feedback and the fact that you took the time to give us a review. It's good to hear our team is responding to you the way you deserve to be treated. We are thankful for the opportunity to work with you! "
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Patti Lehman

April 24, 2026

5  out of  5
rating by Patti Lehman
"Rob is a great agent and very knowledgeable."
We responded:
"Thanks for the kind words Patti, and for taking the time to give us a review. I really appreciate it! "
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Angela Steury

April 20, 2026

5  out of  5
rating by Angela Steury
"Great place! They work to help you find the right insurance needs for your family. They are all so kind and generous."
We responded:
"Thank you Angela - your kind words mean a lot! "
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Shane Cunningham

April 10, 2026

5  out of  5
rating by Shane Cunningham
"Outstanding service from Rob Eicher’s team. They understood the coverage we needed and delivered with the best price. If you’re are looking for someone who is tenured in the industry you have found him."
We responded:
"Thanks Shane - your kind words, and the time you took to write that amazing review mean a lot! "
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Paula Felver

April 7, 2026

5  out of  5
rating by Paula Felver
"We have received excellent service from Rob and Tonya. Highly recommend this Dtste Farm Agent and Agency."
We responded:
"Thank you Paula! We've loved working with you and your recommendation means a lot! "
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Josh Danals

April 7, 2026

5  out of  5
rating by Josh Danals
"I recently worked with Rob Eicher’s State Farm office and had an awesome experience! They were incredibly helpful in getting my auto, home, and life insurance sorted out. The team is professional, knowledgeable, and really takes the time to make sure you have the right coverage for your needs. I highly recommend Rob and his staff to anyone looking for a 'Good Neighbor' agent in Fort Wayne who truly cares about their clients. Five stars all the way!"
We responded:
"Thanks for the 5-star review Josh - I really appreciate it! "
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Phil Esslinger

April 4, 2026

5  out of  5
rating by Phil Esslinger
"I really appreciate having Rob as my State Farm agent. He's helped me update my policies in a highly professional and friendly way. I have to give him an A+++"
We responded:
"Thanks for the great review Phil. I appreciate the opportunity to work with you!"
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Tyler Veit

April 1, 2026

5  out of  5
rating by Tyler Veit
"As a first time Insurance Buyer Rob was extremely helpful and I could really tell he had my best interest in mind!"
We responded:
"Thanks Tyler - your feedback means a lot! "
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Debby

March 31, 2026

5  out of  5
rating by Debby
"Tonya, at Rob Eicher's office, was very helpful."
We responded:
"Thanks for the 5-star review Debby. I appreciate your feedback and it's great to hear Tonya was able to serve you well! "
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Jenny Little

March 25, 2026

5  out of  5
rating by Jenny Little
"We have used State Farm for the past 24 years. Rob Eicher and his staff have been hands down the best agents we have ever had. They are friendly, professional, personal, quick, knowledgeable, and just give you peace of mind, especially as we add new drivers to our policy. I highly recommend them. Definitely 5 star service!"
We responded:
"Thank you for the 5-star review Jenny. Your words and recommendation are incredibly encouraging to our team! "
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Kelly Hovis

March 23, 2026

5  out of  5
rating by Kelly Hovis
"Very friendly and knowledgeable people! Have been with them for years! Damon Walker"
We responded:
"Thanks for taking the time to give us this review, Damon! It means a lot! We appreciate your loyalty and look forward to serving you well in the years to come. "
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Madison

March 10, 2026

5  out of  5
rating by Madison
"I recently worked with Rob regarding new home and auto policies. He was knowledgeable and took the time to explain all my options clearly and without pressure. I’m very happy with the service and the savings the policies provided, and look forward to continuing to work with him and his office."
We responded:
"Thanks for taking the time to give us a 5-star review - it means a lot to our team. We look forward to serving your family in the years to come! "
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Jayne Proper

March 5, 2026

5  out of  5
rating by Jayne Proper
"I have been 1000% satisfied with Rob Eicher's State Farm Insurance on Covington Road for almost 20 years! From my renters' insurance to automobile and homeowner's insurance, I could not be more pleased. My conversations on the phone with Tonya are always so pleasant and she is SO helpful! HIGHLY RECOMMENDED!!!"
We responded:
"Thanks for taking the time to give us that review Jayne. I'm excited to hear Tonya was able to delight and deliver for you. Please continue to reach out if there is anything you need! "
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stephanie sahid

February 27, 2026

5  out of  5
rating by stephanie sahid
"My experience was wild. But Tonya was very patient with me and made sure I got things done accordingly and I really appreciate that. Tonya was very informing and this was my first time paying for my own insurance. Tonya made it simple for me."
We responded:
"Thanks so much for the awesome review. I totally get that diving into your first insurance payment can feel wild and overwhelming, but I’m really glad Tonya could help make it simple and smooth for you. Patience and clear info are what we are all about—no stress, just making sure you’re set up right. If you ever have questions or need a hand, we've got your back. Welcome to the Rob Eicher State Farm fam!"
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Key P

February 25, 2026

5  out of  5
rating by Key P
"Great customer service!"
We responded:
"Thanks for the 5-Star review - it means a lot to our team! "
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Levy

February 24, 2026

5  out of  5
rating by Levy
"I had a great experience. Rob has been very accommodating, was responsive, patient, and genuinely helpful from start to finish. My questions were answered clearly, and any concerns I had were handled quickly and professionally. It’s refreshing to deal with a company that truly values its customers. I highly recommend them and will definitely continue doing business with them! - Pam Laforteza"
We responded:
"Thanks for the great review Pam. We appreciate you and your feedback means a lot. Thank you! "
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Layton Ginder

February 20, 2026

5  out of  5
rating by Layton Ginder
"Rob is great! He and his team made the process quick and easy!"
We responded:
"Thanks for the awesome review, Layton. We look forward to serving your family in the years to come! "